On behalf of an international digital bank, we have been assigned to recruit a Senior Head of Client Management to help grow their firm in Latvia.
This role is responsible for maintaining strong, transparent and structured relationships with both prospective and existing clients. You will also be responsible for being the first point of contact for prospective and active clients post-onboarding, ensuring that internal responses are aligned, accurate and reflect the company’s position, ensure that all external client communications are structured, complaint and tracked, prepare, review and deliver periodic client updates or business reviews.
The ideal candidate will need to have at least 5 years’ experience in a similar position, ideally in fintech, payments, banking or crypto, familiarity with regulatory frameworks (MICA, GDPR, AML/KYC), proven ability to coordinate internally, exceptional communication skills and experience with CRM and client communication tracking tools. Spoken/written English is essential with Russian speaking being preferred and other languages is also a plus.
Applicants must be EU nationals. The position is based in Latvia.
For further information, please provide your CV and any relevant details to Faron Le Prevost by email at faron.leprevost@ap-personnel.com
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